Velvet Rose's Pin Up Dressing Room respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

Velvet Rose's Pin Up Dressing Room collects online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

We collect information from you when you complete our contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.

Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.

30 Day Return Policy

With our 100% satisfaction guarantee, you can return any product (except made to measure) to us in original condition within 30 days of receipt.

The return postage is your responsibility.

We obviously ask that the garment, jewelry & cosmetics have not been used, worn or washed, all labels are attached and that you take care to protect the garment when posting. 

Vintage Garments jewelry are purchased as is, as the merchants take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any worries and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.

Lingerie Knickers need to be initially tried on with another pair of knickers underneath in case you need to return them. 

Please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit and ensure that you keep the tracking number (and email this to us). 

Returned items will be processed within 14–21 working days. Once your return is received and is approved by the merchant you will receive your refund via paypal less a 20% administration fee (to cover postage & handling).

What if a product is faulty

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. 

Vintage Garments & jewelry are purchased as is, as the merchants take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any worries and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.

If, on the rare occasion, this does occur please contact customer service on 0422 827 786 or email [email protected]

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current. Velvet Roses Pin Up Dressing Room makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws. Neither Velvet Roses Pin Up Dressing Room nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information

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